The role
We are seeking an experienced L3 Support Engineer to manage complex technical issues, troubleshoot production incidents, conduct root cause analysis (RCA), and ensure high system stability and availability.
- Key responsibilities include resolving escalated incidents from L1/L2 teams, performing detailed troubleshooting and log analysis, monitoring application and system performance, and collaborating with development, infrastructure, and database teams.
- The role also involves ensuring SLA compliance, minimizing production downtime, maintaining technical documentation, and implementing permanent fixes to prevent recurrence.
Requirements
- Candidates must have 2+ years of strong experience in L2/L3 or production support.
- Required skills include knowledge of Linux/Unix or Windows Server, proficiency in SQL and log analysis, and experience with monitoring and ticketing tools.
- Familiarity with scripting, networking, and ITIL processes is also essential, alongside strong analytical and problem-solving abilities.
Non-Negotiable Requirements
Min Experience2+ years
Min EducationGraduate (Any Stream)
LocationMumbai, India
Must-have SkillsL2/L3 SupportProduction SupportLinux/UnixWindows ServerSQLLog AnalysisMonitoring ToolsTicketing ToolsScriptingNetworkingITIL ProcessesAnalytical SkillsProblem-Solving Skills
Skills we're looking for
L3 SupportProduction SupportTroubleshootingRoot Cause AnalysisLinuxSQLLog AnalysisMonitoring ToolsITILScripting